Owner FAQs

We are not able to require owners to accept Section 8 tenants unless local ordinance or housing authority rules mandate participation. At Gemstone Solutions Property Management and Realty we advise owners on applicable local laws and can help you evaluate the benefits and responsibilities of accepting housing vouchers so you can make an informed decision that protects your investment.

Yes. Gemstone Solutions is a licensed property management and real estate firm. Our licensing and compliance practices support ethical brokerage, regulated tenant screening, and professional management standards across all properties we oversee.

Yes. We provide a dedicated emergency contact for urgent maintenance or safety issues outside normal business hours. Routine questions and non-emergency matters are handled promptly during standard office hours to ensure consistent, accountable communication.

Yes. We offer direct deposit for owner disbursements to deliver rental proceeds quickly and securely. Payments are processed according to the owner statement schedule and include clear accounting of rent collected and expenses deducted.

Yes. Owners may review lease agreements prior to execution. Gemstone Solutions handles lease preparation and facilitates both owner and tenant signing. We follow transparent leasing procedures and maintain documentation for your records.

Yes. In addition to property management, Gemstone Solutions provides real estate brokerage services. If you are considering buying or selling an investment property, we can discuss market strategy, listing services, and how a sale might fit your long-term portfolio goals.

Owner disbursements are issued on a regular schedule after rent is collected and property expenses are reconciled. You can receive funds via direct deposit or mailed check according to the payout cadence described in your management agreement, and you’ll receive a detailed statement with each payment.

We manage rent collection through multiple convenient payment channels, including online payments, to maximize on-time receipts. Late payments are handled per lease terms with documented follow-up and, when necessary, formal collections or eviction procedures—always executed with compliance and professionalism.

Standard lease terms are typically 12 months, but we tailor lease lengths to market conditions and owner preferences. Shorter or longer terms can be arranged when appropriate to meet occupancy goals and investment strategies.

Security deposit amounts follow local laws and market practices, taking into account rent level and tenant screening results. We recommend amounts that protect your asset while remaining competitive; final deposit amounts are set in the lease and held in accordance with jurisdictional requirements.

We can begin management as soon as the management agreement is signed and the property is ready for leasing. Gemstone Solutions will coordinate onboarding tasks—inspection, marketing, tenant screening, and any needed maintenance—so the property is leased and producing returns quickly and responsibly.

We manage a wide range of assets, including single-family homes, multi-family units, condominiums, and select commercial properties. Our processes and local market expertise ensure consistent standards across property types to protect value and maximize returns.

Owners receive regular financial statements detailing rent collected, expenses, maintenance activity, and owner disbursements. Monthly statements are standard, and additional customized or ad hoc reports are available on request to support transparency and long-term portfolio decisions. In addition, various financial statements such as balance sheets, cash flow statements etc. are available 24/7 in your owner portal.

Security deposits are held by the firm according to local law in a separate or trust account and managed with strict recordkeeping and timely accounting. Gemstone Solutions follows jurisdictional requirements for holding, returning, and documenting deposits to protect both owners and tenants.